Testimonial Form Name In general, what were the circumstances and how did Dr. Kaplan, help you? Was the staff friendly and courteous? Was your billing correct and explained in detail? Was your treatment completed on schedule? What best describes Dr. Kaplan and staff in two sentences? When it comes to the podiatry care that Dr. Kaplan provided, what stands out (i.e. amount of time spent with you, quality of care, etc.)?